Automate Repetitive IT Requests Before They Become Tickets
ChatPont handles password resets, account unlocks, access requests and common L1 support tasks — while your IT team stays focused on complex work.
Not just answers. Real IT work gets done.
- No credit card required
- Live in minutes
- Microsoft Entra ID compatible
- Works with Jira, ServiceNow and Freshservice
Works with Microsoft Entra ID · Jira · ServiceNow · Freshservice · Zendesk · Slack
Automate Password Resets
Resolve one of the most common IT requests without manual helpdesk intervention.
Unlock Accounts Automatically
Verify identity, unlock accounts and log the action in your systems.
Process Access Requests
Handle group memberships, app access and permission requests based on your policies.
Reduce L1 Ticket Volume
Deflect repetitive requests before they become tickets.
Escalate With Full Context
Route complex cases to the right IT specialist with conversation history and actions taken.
Deploy in Minutes
Connect your existing tools and start handling repetitive requests today.
Reduce Repetitive IT Tickets Without Adding Headcount
Up to 60%
Fewer repetitive L1 tickets
24/7
Employee self-service
Faster
Password reset resolution
Lower
Helpdesk workload
Full
Audit trail
Your IT Team Is Buried in Repetitive Requests
Password resets, account locks, VPN access, software requests and permission changes often repeat the same steps. These tasks consume helpdesk capacity and slow down employees.
An AI Helpdesk Employee That Runs L1 IT Operations
ChatPont resolves repetitive IT requests automatically, updates identity and helpdesk systems, and escalates only when specialist support is needed. Employees get help faster. IT gets fewer repetitive tickets.
ChatPont manages the employee conversation. Autom Mate runs the execution layer behind it — identity operations, ticket creation, access workflows, approvals and system integrations.
- Password reset
- Account unlock
- Access provisioning
- Ticket creation
- Approval workflows
- Audit logging
Not Just Answers. IT Work Gets Done.
Your AI helpdesk employee handles repetitive IT operations end to end — with governance and auditability.
Reset Password
Send secure reset links through Microsoft Entra ID.
Unlock Account
Restore locked accounts after identity verification.
Grant Access
Provision group memberships and app access based on policy.
Create Ticket
Open records in Jira or ServiceNow with full context.
Route Ticket
Classify and assign requests to the right IT queue.
Process Device Request
Handle laptop provisioning and software installation requests.
Escalate to Specialist
Handoff complex cases with conversation history and actions taken.
Send Status Update
Notify employees and IT channels when actions are completed.
Most Common L1 IT Requests You Can Automate
Start with high-volume, repeatable requests that consume helpdesk capacity.
Password Reset
Self-service password reset with secure verification.
Account Unlock
Instant account recovery after OTP verification.
VPN Access Request
Automatically process VPN and remote access requests.
Software Installation Request
Manage application install and license requests.
Group Membership Request
Automate Active Directory group access workflows.
Laptop Provisioning
Accelerate new device and hardware requests.
Onboarding Requests
Automate new employee account and access setup.
Offboarding Requests
Securely revoke access for departing employees.
Knowledge Base Assistance
Generate instant answers from internal documentation.
Go Live in Three Simple Steps
Define Your IT Workflows
Upload password reset, account unlock, access and escalation rules.
Connect Your Systems
Integrate Microsoft Entra ID, Jira, ServiceNow, Freshservice, Okta and messaging channels.
Launch for Employees
Deploy on Teams, Slack, web or email — one consistent employee support experience.
No developers required.
Works With Your IT Stack
“We automated a large share of repetitive L1 tickets. Our IT team now focuses on complex issues.”
“Password resets and account unlocks are now resolved without creating tickets.”
“Employees get answers faster, and every action is logged for audit.”
Also Ready for MSP Delivery
For service providers, ChatPont can support multiple customers, different workflows and different integrations from one operational model.
Built for Enterprise IT Operations
- Scoped permissions
- Full audit logging
- Secure integrations
- Human approval when needed
- ISO 27001 certified
Every action is governed, logged and traceable — so automation does not become a black box. Powered by Autom Mate Infrastructure.
Start Automating Repetitive IT Requests Today
Reduce L1 ticket volume, improve employee response times and keep IT focused on higher-value work.
Your AI helpdesk employee works 24/7.No credit card required