Chatpont ("Chatpont", "we", "our", or "us") is a product operated by Autom Mate Corporation, located at:
Autom Mate Corporation
300 Delaware Ave. Suite 210 #391
Wilmington, Delaware 19801
United States
Chatpont is powered by Autom Mate infrastructure and services.
This Privacy Policy explains how we collect, use, process, and protect personal information when you use Chatpont websites, applications, APIs, and services.
1. Information We Collect
We may collect the following information:
Account Information
- Name
- Email address
- Company name
- Billing information
- Authentication credentials
Usage Information
- Product usage data
- Feature interactions
- Session activity
- Device/browser information
- IP address
- Diagnostic and performance logs
Customer Data
When using Chatpont, you may submit conversations, tickets, messages, prompts, files, or workflow-related information.
You remain the owner of your Customer Data.
2. How We Use Information
We use information to:
- Provide and operate the Chatpont service
- Authenticate users
- Process payments
- Improve platform performance
- Provide customer support
- Detect abuse, fraud, or security incidents
- Improve AI agent quality and workflow execution
- Communicate product updates and service notices
We do not sell personal data.
3. Infrastructure and Hosting
Chatpont is powered by Autom Mate infrastructure.
Our services may use:
- Amazon Web Services (AWS)
- Cloudflare
- Stripe
- Analytics and monitoring providers
- Customer communication providers
Primary hosting region: AWS eu-central-1 (Frankfurt)
We implement commercially reasonable technical and organizational safeguards to protect customer information.
4. Data Retention
We retain personal data only as long as necessary:
- to provide the services,
- comply with legal obligations,
- resolve disputes,
- or enforce agreements.
Customers may request deletion of their account and associated data.
5. Security
We use industry-standard security measures including:
- encrypted connections (TLS)
- role-based access controls
- logging and monitoring
- infrastructure protection
- backup and recovery processes
No system can be guaranteed 100% secure.
6. International Transfers
Customer data is primarily hosted in the European Union (Frankfurt region).
If international transfers are required, we rely on appropriate contractual safeguards where applicable.
7. Your Rights
Depending on your jurisdiction, you may have rights to:
- access your data,
- correct your data,
- request deletion,
- object to processing,
- or request export of your information.
Requests may be submitted to:
privacy@chatpont.com
dpo@autommate.com
8. Cookies and Analytics
We may use cookies and analytics technologies to:
- maintain sessions,
- improve usability,
- measure performance,
- and understand product usage.
You may control cookies through your browser settings.
9. Children's Privacy
Chatpont is not intended for individuals under 13 years old.
10. Changes to This Policy
We may update this Privacy Policy periodically.
Continued use of Chatpont after updates constitutes acceptance of the revised policy.
11. Contact
Chatpont / Autom Mate Corporation
privacy@chatpont.com
dpo@autommate.com
300 Delaware Ave. Suite 210 #391
Wilmington, Delaware 19801
United States