Automate First Notice of Loss and Claims Intake with AI
Collect claim information, validate policies, gather damage photos and create claim records automatically through AI-powered conversations.
- Guidewire Ready
- Duck Creek Compatible
- Salesforce Integrated
- Live in Minutes
Works with Guidewire · Salesforce · Duck Creek · Zendesk · WhatsApp · Stripe
AI-Powered Claims Intake
Collect claim information automatically through conversational channels.
Policy Validation
Verify policy eligibility instantly at first notice of loss.
Photo and Document Collection
Gather supporting evidence through WhatsApp and web chat.
Automatic Case Creation
Open claim records in core insurance systems without manual re-keying.
Customer Status Updates
Notify customers throughout the claims intake and processing journey.
Human Handoff
Escalate complex claims to insurance specialists with full context.
FNOL still means phone queues, PDFs and manual re-keying
After a loss, policyholders call, email photos and wait — while teams copy data into Guidewire, Duck Creek or legacy cores. Every minute of delay hurts NPS and increases operational leakage.
End-to-end AI automation from FNOL to claim file creation
ChatPont collects loss details, validates policies, gathers evidence and creates claim records. Autom Mate orchestrates task assignment, adjuster workflows, CRM updates and system integrations behind the scenes.
ChatPont handles customer conversations while Autom Mate runs claim file creation, task orchestration, adjuster workflows, CRM updates and system integrations in the background.
Not just chat. Real claims operations.
Your insurance AI agent executes FNOL intake, policy validation and claim creation workflows — not scripted FAQ replies.
File FNOL claim
Open claim records in Guidewire, Salesforce or your claims API.
Attach damage evidence
Collect and store photos, geolocation and timestamps on the claim file.
Dispatch roadside service
Trigger tow, rental or emergency assistance per policy rules.
Verify coverage
Look up policy limits, deductibles and eligible services in real time.
Assign adjuster
Assign severity, priority and the right claims queue automatically.
Escalate to human
Transfer complex losses to live adjusters with transcripts and documents.
Send status update
Notify customers with claim numbers and process milestones.
Request documents
Automatically request missing evidence through the conversation.
Built for carriers, MGAs and claims teams
Start from proven FNOL and digital claims intake workflows. Adapt to your underwriting rules and escalation policies.
24/7 FNOL intake
WhatsApp and web intake with structured loss data and photo capture.
Auto & collision claims
Policy validation, tow dispatch and claim creation in one thread.
Property & home claims
First notice for water, fire and weather events with guided evidence collection.
Policy validation
Instant eligibility and coverage checks at first notice of loss.
Roadside assistance
Verify eligibility and dispatch partners based on live policy data.
Complex claim handoff
Bodily injury and litigation-prone files escalated with full audit trail.
Go live in three simple steps
Define your FNOL flows
Upload loss intake scripts, document checklists and escalation playbooks.
Connect your core systems
Link Guidewire, Duck Creek, Salesforce, Zendesk and payment rails.
Launch on every channel
Deploy on WhatsApp, web chat and mobile — one agent, every intake channel.
No developers required.
Works with your core insurance stack
“FNOL intake dropped from 12 minutes to under 2 — customers file claims in WhatsApp now.”
“We connected Guidewire in a week. Adjusters stopped re-keying photos and policy lookups.”
“Claim creation and status updates now progress automatically through the conversation.”
Built for regulated insurance operations
- Scoped API permissions
- Full audit logging
- GDPR-ready architecture
- ISO 27001 certified
Powered by Autom Mate Infrastructure
Power Your Claims Operations with AI in Minutes
Start automating FNOL intake, policy validation and claim creation today.
No credit card required.